He’ll try this new place. He’ll drop in and see if someone can take him. No biggie if they can’t, he’ll go another time. He’s in his car, getting his courage up, psyching himself. He flings the door open and hurriedly gets out. His mind is made up. Too much waiting and his resolve will fall to pieces. He heads to the door with a firm step, checks the business hours, and comes in. There is a receptionist, not too charming, so he doesn’t have to reciprocate in kind.
She asks “First time here? No appointment?” He nods to both, relieved that his approach is validated. “We have two sections: Quiet and Talkative. If you choose quiet, you may choose to fill out this form and have as little verbal interaction and eye contact as you choose.” “Quiet,” he says. “Yes,” she says, perking up. Then, in a conspirational voice, “The Talkatives are in a sound-proof room.” First smile. He smiles back, relaxed. She hands him his form to fill. “I won’t see your selections until you press Submit so you can adjust as you read more. We’ve tried to make it self-explanatory but any feedback is welcome.”
He sits on a long wooden bench, a clever way to allow patrons to space themselves, also indicating they won’t be left waiting. He gets to decide who will cut his hair, male, female, don’t care. They actually wrote “don’t care”. He loves this place. He checks “Don’t care” with a flourish of the stylus on his electronic tablet. There is a Submit button beside every line and a Submit All, if preferred. His shoulders drop, he suddenly realizes there is no chemical smell in the place. The absence of noise too is relaxing. There follows a series of choices in two columns, one titled “Under 30 minutes”, the other “Longer”. He aims for the first, and reads the first section called “Preparation”. “Wash vigorously (head massage)”, “Wash and condition”, “Wash only (no conditioner)” “Wet”, “Dry”. This is great!
Before the section about the actual process, there are a series of questions to ascertain if this is an annual haircut, a trim, or special occasion. It’s interactive so that if he chooses Special occasion (which he do to see if it’s interactive), then it becomes complicated. He studies the software, intuiting he may be back. He attack the main section: “Cut, Style, Blow-dry, Air dry.” Drawings show different kinds of cuts which you can select as is or modify. You can also select “Shorter”, which he does, and then length and “Top, sides, back”. Also a section about parting the hair. He makes his selections and hits Submit. A total appears and suggestion for a tip. Pay now or later. He takes his credit card and swipes, giving a large tip. Done. He is anticipating the next step with pleasure.
There is a third section, about music, movies and books. The podcasts are around 20 minutes each. You can choose as many as three. He chooses one on dinosaurs, the other on bacteria, and the last on urban architecture. He is shown to a booth. There is no mirror, another relief. There is a console where you can upload the podcasts and switch to the next if they don’t suit you. You can also listen to music or see a short movie. A switch shows “Talkatives.”
A short woman comes in, wearing neutral colours. He’s chosen: “Trim, Dry, Cut, Shorter back 6 mm, Sides 4 mm, nothing for Front, No part, Air Dry, No chemicals.” She says, “I’m Doreen. You want Mirror or No mirror?” She’s cute, he can’t decide. “Mirror”. The panel becomes a mirror. You can turn it off and back on at any time. She indicates a switch. He turns it off. Nice.
She brushes his tangled mess of hair and starts cutting. He’s in her capable hands, all decisions have been made. He’ll live with the results. He listens to the dinosaur postcast, forgetting about the scissors, the hairdresser. Her touch is light and she doesn’t speak. The podcast is over. She’s waiting patiently for him to turn the mirror back on. No drastic change. He is told he can ask for changes. A camera whizzes around to show him his head from different angles. It’s still a bit scruffy on the sides, which he likes. He nods and thanks her. She shows him the door. He shakes her hand. They did it in 20 minutes. He feels like a champ, not even tired from the visit. What a great experience. He never knew dinosaurs had fur.